Join Our Team
Are you passionate to disrupt the current landscape of digital real estate in Pakistan?

We, Hundred Alpha, are scaling up our core human resource team to go for bigger mass market penetration across Pakistan and seeking well experienced, dynamic individuals. Hundred Alpha is the mastermind of Jagah Online, which is a real estate, game-changing marketplace targeting B2B & B2C. We are a foreign funded Local private limited commercial enterprise at an early growth stage and need talented dynamic people as team players.

We have multiple openings in our content, strategy, and marketing and we are looking for dynamic and result-oriented individuals who can help us in taking our growth-oriented vision forward. If you think you are someone kind of an entrepreneur and able to make your space and career on fast track kindly apply at the opportunity advertised. Please apply with your most updated professional profile and accomplished commercial projects details.

Current Job Openings at Jagah Online

Job Purpose

Marketing manager is responsible to develop strategic marketing plans for Hundred Alpha and then oversee the implementation and execution of the various efforts associated with the marketing plan. This may also include evaluating the results of various marketing campaigns, spearheading market research efforts, or coordinating initiatives across a variety of channels.

Specific Responsibility

Brand Management:

  • Establish a brand’s positioning strategy in line with the Hundred Alpha’s goals and objectives
  • Integrated communication strategy for improving brand value and brand preference
  • Effective media management and optimization of maximum available resource
  • Develop, organize and managing of all marketing, advertisement and promotional personnel and activities
  • Understanding of services offered, its positioning and brand management backed by a good understanding of brand using integrated communication tools
  • Formulating business plans for the overall growth and achievement of top and bottom-line profitability
  • Ensure that all brand building strategies / exercise are enforced in all events and in all territories
  • Liaison with Media Groups to establish effective brand-specific communication methodologies

Promotions & Events:

  • Identify the upcoming events for promotions and marketing activities
  • Plan and implement promotions and event strategies for the available projects
  • Ensuring that all the marketing materials need for promotions are designed and deliver to the field within the defined timeframe and with the approvals necessary, providing sufficient time at the event to oversee which improvement have to be made.

Out Door Media Planning:

  • Make sure our outdoor broadcast services are at the best positions (bill boards / hoardings)
  • Ensure time period and minimum timeline of specific project are achieved
  • Ensure that the outdoor media communication is placed with photographs and captions
  • Ensure consistency in the brand image
  • Provide innovative solutions and proposals for new POS materials for specific service or project

Media Groups Management

  • Plan and coordinate with media group / agencies for media buying
  • Track advertising maintained with the media groups / agencies
  • Evaluate the success of advertising campaigns and take corrective steps
  • Set agency deliverables about the communication strategy
  • Ensure utilize internal manpower to achieve quality output

Budgeting & Planning:

  • Prepare the annual marketing budget for HA in consultation with the top management and assign resources to specific services or projects with the break up in terms of campaign, print media and etc.
  • Prepare annual marketing calendar and Product specification catalogs
  • Review the budgets and make recommendations to the management as deemed necessary.
  • Report on the utilization of the Budgets periodically
  • Ensure budget is effectively and efficiently utilized

Requirements:

Qualification

  • Post Graduate / Masters or above in Marketing Management

Experience

  • 4 - 6 Years of managerial experience in related field preferably real estate industry

Competencies

  • Negotiation skills, Analytical skills, Team Work, Vendor Management, Media/ Event planning, Marketing Management & Planning, Advertising and Promotions, Customer Behavior Analysis, be abreast with current market trends and Decision Making.

Job Purpose

An exciting opportunity has arisen for a highly talented and experienced professional to join the Customer Services Department at Hundred Alpha. The primary objective of the position is to manage the team of agents who is going to respond and/or make calls with customers to ask about and resolve their needs, complaints or other concerns with products or services. Responding to callers quickly and accurately, clarifying possible solutions and making sure clients feel safe and valued.

Specific Responsibilities:

  • Provide guidance, team members and learning and counseling for the team. Strong participation and sponsorship in the development of the staff to achieve improved results and to prepare for succession.
  • Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
  • Responsible for the team monthly targets and ensure target achievement on a regular basis.
  • Manage massive volumes of inbound and outbound calls in a timely manner
  • Maintaining up-to-date knowledge of industry developments
  • Provide customized, highest quality customer support
  • Giving support to Call Centre Executives
  • Responsible for needs assessments, performance reviews and cost/benefit analyses
  • liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
  • Monitoring random calls to improve quality, minimize errors and track operative performance
  • Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
  • Keep records of all conversations in our Call Centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Maintain and use CRM to the optimum level with team coordination
  • Work in coordination with Marketing department for the upcoming deals, offers, promotions, events and projects
  • Keep updated with company developments, products, offerings, etc. and ensure that the updates are delivered to the teams

Job Requirement

  • Must have completed Graduation in any respective field. We will welcome to those applicant who had international exposure the candidate must 7-8 years of experience and 2 years in a similar capacity.
  • Strong telephone and interpersonal contact capabilities, along with good listening
  • Familiarity with CRM systems and practices is a must
  • Call center management software application and use is a must
  • Multi-task capability, setting goals and handling resources efficiently

Skills and Competencies

  • Excellent communication skills, A strong customer focus and a good telephone manner
  • The ability to work well in teams, Leadership skills and the ability to motivate and develop staff, a desire to help others work towards targets and develop their skills
  • Confidence and good business sense
  • The ability to set, meet and exceed targets
  • A focused and self-motivated approach to work
  • The ability to manage change.

Job Purpose

The primary objective of the position is to manage the incoming or outgoing consumer calls. An employee at the In-Bound and Out-Bound call centre may create sales lead and manage client requests, consumer concerns, or service issues.

Specific Responsibilities:

  • Answering phones, email or live chat from customers professionally and responding to customer inquiries and complaints.
  • Following the call centre “scripts” when handling different services of real estate.
  • Handling and resolving customer complaints regarding services to customer problems.
  • Routing inbound calls to the appropriate resources.
  • Recognizing customer expectations, clarifying details, solving any challenge and offering answers
  • Create a customer's trust in the services and projects that the company offers.
  • Provide customized, top quality customer support
  • Ensure feedback from the customer to further improve the customer services.
  • Selling the company’s services and meeting the targets
  • Keep track of all interactions in a comprehensible way in our call centre database
  • Diverse approach according to the situation
  • Call center agents need to be able to apply professional attitude, in order to resolve problems quickly and effectively and improve customer satisfaction
  • Keep updated with company developments, products, offerings, etc. and ensure all related information is understand for customer satisfaction 

Job Requirement

  • Must have either completed A – Levels or Bachelor in any respective field.
  • At least 1 year + experience in an international call center (Inbound and Outbound)
  • Fluent in English
  • Previous experience in a customer support and sales support role
  • Familiarity with CRM systems and practices

Skills and Competencies

  • Must have good communication and interpersonal interaction skills, and efficient listening
  • Self-motivated and passionate person
  • Excellent time management and coordination skills
  • Excellent customer care attitude.
  • Team player and well organized.

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